CANCELLATION & REFUND POLICY

NOTE FOR RETURN & EXCHANGE :

* The items should be unused and unwashed for hygiene reasons.

* The product should have the original packaging and tags in place. Items without the original tags will not be accepted.

* Customised products cannot be returned or exchanged

* Return/Exchange requests that are not raised within 7 days of receiving the product would not be accepted.

* Products bought during sale are non-refundable 

*We at Kharigai hold the right to not accept the products in case received in a damaged condition or after the given time.

Domestic Orders

Cancellation Policy :

  • In case there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.

Return Policy :

  • If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at [email protected] mentioning your Order ID. The replacement will be issued to you with no additional cost.  
  • Shipping and COD charges are non refundable
  • Raise your return request within 7 days of receiving the shipment. If you receive any defective product, do contact us immediately by mailing us at [email protected] with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product.
  • If you have to cancel an order, please do so before your order is shipped
  • If  you cancel your order before it has been shipped, we will refund the entire amount
  • The shipping charges for sending the products back has to be borne by the customer
  • Once we have received the products a quality check would be done by our team
  • The amount refunded to you would be only for the products not the shipping charges
  • If you do opt for a credit note, you cannot en-cash it later. 
  • In case we do not have pick up service available at your location, you would have to self ship the product. A maximum of 100 INR would be given to you as a credit note for reverse shipping.
  • We unfortunately do not have a return or exchange policy for international customers.
  • For COD orders, the refund link will be sent to the registered email and contact number. Incase of non redemption of the link, you can contact our customer service within one month for a new link. 

Exchange Policy: 

  • Raise an exchange request within 7 days of receiving the product through . Once we have it with us, we will ship the replacement product to you within 5-7 working days. You can raise your exchange request by mailing us at [email protected] 
  • A pick up would be arranged and a label would be sent to you via email which needs to be attached on the package for reverse pick up
  • Mention the order details & complete shipping address on the packet as stated below – * Order Number and the Name used while placing the order  *  Shipping Address : Kharigai, Ward no 1, Plot No 35, Velujaganathan Nagar, Eachangaduvattam, Near Naranampalayam pirivu Road,  Salem-636011, Tamilnadu
  • Please make sure that the original packing is intact when the product is picked up.
  • No return and exchange request would be accepted if the return/exchange request is raised after 7 days of receiving the shipment. Incase of  exceptional cases please write to us at [email protected]
  • You would be notified by us , once we receive your shipment.
  • In case we do not have pick up service available at your location, you would have to self ship the product. A maximum of 100 INR would be given to you as a credit note for reverse shipping.
  • Exchange would not be accepted if the product was customised for you.
  • If you want to exchange the product you ordered for with another product of a higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing an order and pay the balance amount on your next purchase.
  • If you want to exchange your product with another product of lower amount, we would ship the product as soon as we receive it and the balance would be refunded back to you. You can also opt for a credit note for the balance amount, which can be used for your next purchase.
  • Once you opt for a credit note , you cannot en-cash it later .
  • Products bought during sale are non-refundable 
  • Exchange is possible only once.

International Orders:

  • If unfortunately you have to cancel an order, please do so before your order is shipped.
  • If you cancel your order before your product has been shipped, we will refund the entire amount
  • We do not accept return for International Orders
  • In case you want to return the products , the shipping , customs or any other additional charges would have to be borne by the customer.Once we have received the products a quality check would be done by our team. Please make sure that the original product tag and packing is intact when you courier it back to us
  • The amount refunded to you would be only for the products. Shipping charges are non refundable
  • If you receive any defective product, do contact us immediately by mailing us at [email protected] with your Order ID and send us a photo of the defect. We will either provide you a credit note or refund the amount of that defected product
  • We do not have an exchange policy for international customers .